Privacy Policy

Last updated: November 2025

At Hidden Potential, your privacy is important to us. This policy outlines how we collect, use, and protect any personal information you share with us through our website, email, or services.

Hidden Potential we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We may collect personal information such as:

  • Your name and contact details (email, phone number)

  • Information you choose to share about your child or school needs

  • Booking or payment information if applicable

  • Any messages or forms submitted through our website

We only collect information that is relevant to the services we provide.

How We Use Your Information

Your information helps us:

  • Respond to your enquiries and provide requested services

  • Deliver reports, sessions, and resources

  • Communicate updates or follow up as needed

  • Improve our services and website experience

We will never sell, rent, or share your personal information with third parties unless required by law or with your explicit consent.

Data Security

We take your privacy seriously and use secure systems to protect your data from unauthorised access, loss, or misuse. Any online communication is protected through Squarespace’s secure platform and email encryption where possible.

Storage and Security of Personal Information

We store personal information in ways that reasonably protect it from misuse, loss, or unauthorised access. This includes secure electronic document management systems, cloud-based services, and restricted access to authorised staff only.

When personal information is no longer required for the purpose it was collected, we take reasonable steps to destroy or de-identify it. Client records are generally retained for a minimum of seven years for adults, and longer where required for children.

Disclosure of Personal Information

We will keep your personal information confidential except when:

  • Required by law, subpoena, or court order.

  • Failure to disclose would, in our reasonable belief, place a client or another person at serious risk to life, health, or safety.

  • You have provided consent to share information, for example:

    • Providing reports to another professional (e.g., GP, lawyer)

    • Discussing material with a relevant person (e.g., parent, employer, health provider, funder)

    • Disclosing information to another professional or agency for a purpose directly related to the reason it was collected

Some personal information may be stored on servers located overseas through cloud services, but it will not be otherwise disclosed internationally without your consent or unless required by law. We do not sell, rent, or otherwise disclose your personal information for unrelated purposes. In the event of an unauthorised breach, we will activate our data breach plan and take reasonable steps to minimise harm.

Access and Correction of Personal Information

You have the right to access the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date. Requests should be made in writing via email.

We may verify your identity before releasing information. Access requests will be responded to within 30 days. While access is generally free, we may charge a reasonable administrative fee for providing copies.

Maintaining the Quality of Your Personal Information

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date. If any information we hold is incorrect or outdated, please notify us promptly so we can update our records and continue providing high-quality services.

Cookies and Analytics

Our website may use cookies or analytics tools (such as Google Analytics) to understand website traffic and improve user experience. These tools do not collect personal information that identifies you.

You can disable cookies at any time through your browser settings.

Your Rights

You may request access to the personal information we hold about you, or ask us to correct or delete it, by contacting us at:

sara@sarakervin.com

Updates to This Policy

We may update this policy occasionally. The most recent version will always be available on our website.

Contact

If you have any questions about this policy or how your information is handled, please contact:
sara@sarakervin.com